If you need assistance with a computer system or network problem during business hours, please open a request using our online form https://berkeley.service-now.com/ess/. After hours, you may use the Report a Problem link at the top of this page for major or emergency outages.

Our business hours are 8:00 am - 5:00 pm Monday through Friday.



All Services Operational


Active Incidents


There are currently no active incidents.


Active Scheduled Maintenance


There are currently no active scheduled maintenance events.


Planned Maintenance


2020-11-28 12:00:00 PST

Saturday, November 28th and Sunday, November 29th at 12:00pm the Telcat Pinnacle Application will undergo Single Sign-On patching.

Users will not be available to log into the application during this time.

Telecat will set ServiceNow to restricted use -- subscriber and funding changes will be disabled, Service Orders will not be able to complete.

CMR: CHG0034118


2020-12-03 06:00:00 PST

On Wednesday, December 3rd the SLB system will be changed to provide the direct IP address of the active Panorama server in the DNS response instead of proxying the session.

Network Services will also be changing to a secondary site for Panorama service in preparation of the EWDC shutdown.

Any connection that is active at the time of the change will be required to re-authenticate. There should be no other change in user experience.

CMR: CHG0034124


2020-12-02 05:00:00 PST

The Palo Alto Networks firewalls will be upgraded from 8.1.15 to 8.1.17. All systems are redundant and there should be no interruption to service during the upgrade.

CMR: CHG0034106


2020-12-09 22:00:00 PST

Due to the UCPath Migration to AWS, the system will be unavailable during the following dates:

Downtime: December 9th from 10:00pm to December 14th 6:00am Hypercare Period: December 14th - December23rd