If you need assistance with a computer system or network problem during business hours, please open a request using our online form https://berkeley.service-now.com/ess/. After hours, you may use the Report a Problem link at the top of this page for major or emergency outages.

Our business hours are 8:00 am - 5:00 pm Monday through Friday.



All Services Operational


Active Incidents


There are currently no active incidents.


Active Scheduled Maintenance


There are currently no active scheduled maintenance events.


Planned Maintenance


2020-07-06 20:00:00 PDT

The Telecom Services will be upgrading Avaya System Manager to provide new security and functionality features.

No outage is expected.

CMR: CHG0033744


2020-07-21 19:00:00 PDT

Tuesday, July 21st the Telcat ServiceNow system will have a quarterly patch applied to New York patch 9.

The system will be available during this time but users may encounter performance degradation and unexpected inconsistencies during the upgrade.

CMR: CHG0033725


2020-07-17 17:00:00 PDT

Maintenance by the vendor ServiceNow of the network equipment.

Minimal sporadic outages 5 minutes at a time of the ServiceNow applications can be expected with both ITSM/HR and Telcat during the early part of the maintenance period.

CMR: CHG0033662 and CHG0033655


Planning | 2020-06-11 06:05:27 PDT

The vendor has changed the date when the work will be performed to July 17th.